Quality issues with printing. Honestly I’m quite disappointed with how my concerns were being handled when I was chatting with customer service on the live chat.
Store owner replied:
Hi Eman, we're truly sorry for the print quality issues and your disappointing experience with our customer service. This is not the standard we strive to provide. We take your concerns seriously and will work to improve our support. Please contact us with your order details so we can look into the printing issue and find a suitable solution. We sincerely apologize for the inconvenience and appreciate your feedback.
I am using it to label my Traeger pellet bins and it has worked great. We plan to use it for a number of other things as well including labels to identify the plants my wife is planting in her garden. We did one and it looks like it will work perfect.
The printing on the stickers isn’t the best quality it’s hard to see the words on the stickers. It’s like the ink isn’t dark enough and could be darker. It appears to be easy to use other than that.
Store owner replied:
Hi, thank you for your feedback! We're glad you find the printer easy to use, but we're sorry the print quality didn't meet your expectations. Since the B1 uses thermal printing technology, no ink is required. We recommend adjusting the print density in the NIIMBOT app and ensuring the print head is clean for clearer, darker results. If the issue persists, please contact our support team. We're always happy to help!