Shipping policy
Shipping Policy
At NIIMBOT, we are committed to providing reliable, efficient, and transparent shipping services to our customers worldwide.
1. Shipping Warehouses
We operate warehouses in the United States, United Kingdom, and European Union to provide efficient delivery services.
Orders are generally shipped from the local warehouse serving the delivery destination:
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United States: Orders are primarily shipped from our U.S. warehouse.
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United Kingdom: Orders are primarily shipped from our UK warehouse.
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European Union: Orders are primarily shipped from our EU warehouse.
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Other Countries and Regions: Orders are generally shipped from our Hong Kong warehouse.
If an item is temporarily out of stock at the local warehouse, we may arrange shipment from our Hong Kong warehouse.
Please note that shipping from an alternative warehouse may result in longer delivery times.
2. Handling Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please note: Handling time is separate from the estimated shipping transit time.
3. Delivery Time & Shipping Rates
Shipping times and fees vary depending on the delivery destination and selected shipping method.
The estimated transit times listed below begin from the date of shipment and do not include the 1–3 business days required for order processing.
United States (Contiguous 48 States)
Orders are primarily shipped from our U.S. warehouse.
FREE Standard Shipping on orders of $9.99 or more.
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping (Order Subtotal ≥ $9.99) | 2–5 business days | FREE |
| Standard Shipping (Order Subtotal below $9.99) | 2–5 business days | $5.99 |
Handling Time: 1–3 business days.
Other U.S. Areas
The following destinations are not eligible for free standard shipping:
Alaska, Hawaii, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Express Shipping | 5–10 business days | $15.99 |
Handling Time: 1–3 business days.
Orders to these destinations are generally shipped from our Hong Kong warehouse.
United Kingdom
Orders are primarily shipped from our UK warehouse.
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 6–13 days | $3.99 |
| Express Shipping | 4–8 days | $19.99 |
Handling Time: 1–3 business days.
Europe and Canada
Eligible destinations include Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, and Ukraine.
Orders to European Union countries are primarily shipped from our EU warehouse. Other destinations are generally served by our Hong Kong warehouse unless otherwise specified.
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 6–13 days | $6.99 |
| Express Shipping | 4–8 days | $29.99 |
Handling Time: 1–3 business days.
Middle East and Central Asia
Eligible destinations include Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Oman, Qatar, Saudi Arabia, Tajikistan, Turkey, Turkmenistan, and the United Arab Emirates.
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–18 days | $9.99 |
| Express Shipping | 4–8 days | $35.99 |
Handling Time: 1–3 business days.
Asia and Other Listed Destinations
Eligible destinations include Bhutan, Brunei, Cambodia, Cyprus, Georgia, Hong Kong SAR, India, Indonesia, Japan, Laos, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Palestinian Territories, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, Uzbekistan, Vietnam, and Yemen.
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–18 days | $5.99 |
| Express Shipping | 4–8 days | $25.99 |
Handling Time: 1–3 business days.
Other Supported Countries and Regions
For other supported international destinations, including Mexico, Egypt, and Morocco:
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–18 days | $15.99 |
| Express Shipping | 4–8 days | $39.99 |
Handling Time: 1–3 business days.
Shipping availability, applicable rates, and delivery options will be confirmed at checkout.
Important Delivery Information
All delivery times are estimates and may vary depending on the shipping origin, destination, customs clearance, local carrier operations, weather conditions, and public holidays.
If your order is shipped from our Hong Kong warehouse due to local stock shortages, delivery may take longer than the estimated local warehouse transit time.
If an order contains multiple items, they may be shipped separately depending on warehouse availability. Tracking information will be provided for each shipment where applicable.
4. Lost or Delayed Packages
We understand that packages may occasionally be delayed or lost during transit.
If you have not received your order within 45 business days from the shipment date, you may contact our customer support team and choose one of the following resolutions:
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Full Refund: Receive a full refund to your original payment method.
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Free Replacement: Receive a replacement shipment at no additional cost.
If your package appears to be lost or significantly delayed before this period, please contact us so we can investigate the issue with the shipping carrier.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available or update in the carrier's tracking system.
If you have not received your shipping confirmation email after the normal handling period, or if your tracking information is not updating, please contact our customer support team.
6. Customs Duties and Import Taxes
For international orders shipped from our Hong Kong warehouse, customs duties, import taxes, or other applicable charges may apply depending on the destination country's regulations.
Where applicable, import duties and taxes may be collected by customs authorities or delivery carriers.
Any applicable charges and payment responsibilities will depend on the destination and shipping arrangements. Customers will be informed of charges collected by NIIMBOT during checkout.
7. Contact Us
If you have placed an order and need assistance with shipping, delivery times, tracking information, or lost packages, please contact our customer support team.
Email: serviceus@niimbot.com
We are committed to providing timely support and helping resolve any shipping-related concerns.