This Privacy Policy describes how niimbots.com (“this website” or “we”) collects, uses, and discloses your personal information when you visit or purchase goods from this website.

Collect personal information

When you visit this website, we collect information about your device, your interactions with the website, and what is needed to process your purchases. We may also collect other information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual, including the information listed below, as “Personal Information.” Please see the list below for more information about what personal information we collect and why.

Equipment Information

• Examples of personal information collected: web browser version, IP address, time zone, cookie information, websites or products you visit, search terms, and how you interact with websites.
• Purpose of data collection: To accurately load your website and analyze website usage to optimize our website.
• Source of data collection: Automatically collected when you visit our website using cookies, log files, web beacons, tags, or pixels.
• Disclosure for commercial purposes: Shared with our processor Shopify sales channels, payment gateways, shipping and fulfillment applications. 

Order Information

• Examples of personal information collected: name, billing address, shipping address, payment information (including credit card number), email address, and phone number.
• Purpose of collection: to provide you with products or services to fulfill our contracts, process your payment information, arrange shipments, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risks or fraud, and provide you with information or advertisements related to our products or services when they align with the preferences you share with us.
• Data source: Collected from you.
• Disclosure for commercial purposes: 
  To fulfill your orders(processing orders, payments, shipping, and providing customer service), we disclose your personal information (such as order details, contact information, and shipping address) to the following types of third-party service providers, to the extent necessary:
  • Shopify and its associated applications
  • Payment gateways
  • Logistics and shipping companies
  • Customer service and marketing tools
  These third parties process your data on our behalf to perform their designated services. They are contractually obligated to keep your information confidential and implement security measures. We do not sell your personal information for commercial gain.

Customer Support Information

• Example of collected personal information: name, shipping address, email address, and phone number.
• Purpose of collection: To provide support to customers.
• Data source: Collected from you.
• Disclosure for business purposes: To provide you with support, resolve issues, and manage your account, we may share information collected during our communications (such as contact details, inquiry content, and account status) with our customer support tool providers.

minors

This website is not intended for individuals under 18 years of age . We do not knowingly collect children's personal information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request its removal.

Sharing personal information

We will share your personal information with service providers to help us provide you with services and fulfill the contracts we have with you, as described above. For example:

• We use Shopify for power support of our online store. You can click here to learn more about how Shopify uses your personal information: https://www.shopify.com/legal/privacy .
• We may share your personal information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests for information that we receive, or to otherwise protect our rights.

Behavioral advertising

As mentioned above, we will use your personal information to provide you with targeted advertising or marketing information that we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use this website. You can click here to learn more about how Google uses your personal information: https://policies.google.com/privacy?hl=en . You can also click here to opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout .
• We share information about your use of this website, your purchase history, and your interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, we use cookies or other similar technologies (you may need to consent to the use of these technologies depending on your region).

For more information on how targeted advertising works, you can visit the Network Advertising Institute (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising:

• Facebook - https://www.facebook.com/settings/?tab=ads
• Google - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information: support@niimbot.com.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information: support@niimbot.com.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at support@niimbot.com.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" cookie or a "session" cookie. Session cookies expire when you stop browsing, while persistent cookies remain until they expire or are deleted. Most cookies we use are persistent cookies, and their validity period can range from 30 minutes to two years from the date they are downloaded to your device.

You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively impact your user experience, and you may not be able to fully access parts of our website.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser settings, which are usually located in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please refer to your browser's help file or visit websites such as www.allaboutcookies.org .

Additionally, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain third-party uses of your information, please follow the instructions in the "Behavioral Advertising" section above.

Do not track

Please note that because there is no industry consensus on how to respond to "Do Not Track" signals, we will not change our data collection and usage practices when we detect such signals in your browser.

change

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other operational, legal or regulatory reasons.

touch

For more information about our privacy policies, if you have any questions or complaints, please contact us by email at support@niimbot.com , or by mail at the address provided below:

Last updated: January 1, 2022

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our regulatory body at communications@pcpd.org.hk